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Privacy Policy

Privacy Policy For Monkey Solar 
1. Introduction

At Monkey Solar accessible from www.monkeysolar.com.au , one of our main priorities is the privacy of our visitors. We respect your privacy and are committed to protecting your personal data. This Privacy Policy document contains types of information that is collected and recorded when you visit our website by Monkey Solar and how we use it.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Monkey Solar. This policy is not applicable to any information collected offline or via channels other than this website. 

2. Consent 

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

3. Information We Collect
  1. Personal Data: This refers to any information that you voluntarily submit to us and that identifies you personally, including contact data, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business.
  2. Non-Personal Data: This refers to any information that does not personally identify you and is automatically collected when you access our website, such as your IP address, browser type, or domain name.
  3. Cookies: We may use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
4. How We Use Your Information

We use the data we collect for various purposes:

  1. To maintain & improve our website – we may use any feedback you provide to improve our products and services. 
  2. To analyze trends and track your usage of our site. 
  3. To communicate with you about changes, updates, or promotional offers. 
  4. To improve customer service – information you provide helps us to respond to your customer service requests.
  5. To personalize your experience – we may use information  to understand how you and other users use the services provided on our website.
  6. To send you information which you have agreed to receive about topics we think will be of interest to you.
5. Sharing Your Information

We Do Not Sell, Trade, Or Rent Your Personal Information To Others. However, we may share your data with:

  1. Service providers & Business Partners 
  2. Authorities when required by law
  3. Any other third party with your prior consent.
  4. Accessing Your Information 

You can access your information by making a written request to us. We will endeavor to provide you with the information you have requested, unless providing such access would infringe another person’s privacy.

When you request access, we will ask you to provide some form of identification (such as a driver’s license or passport) so we can make sure that you are the person to whom the information relates. 

7. Cookies

Cookies are small files stored on your device. We use them to ensure the website works properly, for analytics, and for advertising purposes. You can choose to disable cookies, but this may affect your use of the website.

5. Security

We are committed to ensuring the security of your personal data. While no system is 100% secure, we take reasonable measures to protect your information from unauthorized access.

6. Raising Concerns

Contact us to voice any concerns you may have about how we are treating your personal information, or if you think that any personal information we may have on you is inaccurate or out of current. We will try to resolve your issues.

Please get in touch with us if you would like your personal data removed, and we will do everything in our power to comply—unless there are legitimate legal, auditing, or internal security reasons why we must retain it.

We will take serious notice of any ongoing difficulties or problems pertaining to our privacy practices and make every effort to resolve them.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated revision date.

8. Contact Us

For further queries, problem or complaint about this privacy policy or our practices, please contact us at contact@monkeysolar.com.au